Cancellation Terms

Please note that there is a 24-hour cancellation policy in place. If appointments are not kept or cancelled on the day of your session may be charged in full.

We encourage regular attendance. If more than 2 sessions in a row are cancelled or missed, we can discuss if it is beneficial to put therapy on hold and then start it again when you feel that it is more appropriate.

Occasionally we may need to rearrange your appointment. We will aim to contact you at least 48 hours in advance and arrange another appointment to suit you.

Payment Terms

All fees must be made in advance or prior to the start of the session. An invoice will be attached to the initial email confirming the time and date of the initial assessment session.

A £50 non-refundable deposit must be paid at the time of booking an initial assessment to secure the appointment. This will be deducted from the cost of the initial assessment fee which will be due before the end of the appointment.

Fees can be paid for in cash or bank transfer. With bank transfers, the client must use their surname as reference for the payment.

Fees are reviewed annually, and a copy of the current pricing structure can be emailed upon request.

Invoices will be sent at the start of every month for the month ahead. If any sessions are cancelled, then the clients will be offered an immediate refund or a reduction against their bill the following month. *Where applicable according to the cancellation policy.